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FAQs

How is Audience better than other tools?

Audience is much more than just a promotional tool. Our platform extends to all areas of your database, powering the full end-to-end experience of building, sharing, and tracking all your data-collecting promotions. These tools include advanced segmentation, QR codes, pop-ups, third-party integrations, powerful reporting, syndication, and more.
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New features and updates are regularly released to ensure our customers have the most advanced tools at their fingertips.

Do you have integrations with third party tools?

You can find a full list of our integrations here.

How long does onboarding take?

The time it takes for onboarding depends on the account size. Normally, it's 30 days, but it could be up to 60 days if there are data merging or extra training needs. However, if there are urgent promotions, we can speed up the process.

Can you train our sales team?

Yes, we're always ready to provide training for sales teams upon request. Additionally, we include sales team training as part of the initial onboarding process and quarterly sales webinars to help support your team.

How are your contracts structured?

We offer cash or barter, discounts for multi-year terms, group discounts/enterprise deals, price matching, etc.

Do you provide training and educational resources?

Yes, we provide educational resources such as our help site, blog, examples studio, plug and play templates, quarterly webinars, etc. to help you use our platform effectively. Also, our support team is here for you from Monday to Friday, between 6:00 AM and 8:00 PM EST, and you can reach out to us through chat or by phone.

Do you have an email marketing platform?

Yes. With our Audience email platform, you can send campaigns, initiate an auto-response, set up automated workflows, and more! Talk with our team to learn more!

What if I am already locked in a contract?

We are willing to buy out your existing contract or offer a delayed billing start date to allow you to switch to our platform right away!